CHC33015 Certificate III in Individual Support

Course Description

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Occupational titles may include:

  • Nursing Assistant
  • Home Care Assistant
  • Personal Care Worker
  • Personal Care Assistant
  • Care Assistant
  • In-home Respire Worker
  • Community Care Worker
  • Personal Care Giver
  • Accommodation Support Worker
  • Community House Worker
  • Residential Care Worker
  • Support Worker
  • Community Support Worker

Our courses cater to a range of candidates. New Futures Training encourages those with disabilities to access the funded training available.

Course Structure

  • 7 core units
  • 6 elective units
  • 3 additional unit

Core Units

CHCCCS015 Provide individualised support
CHCCCS023 Support independence and well being
CHCCOM005 Communicate and work in health or community services                
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTAAP001 Recognise healthy body systems
HLTWHS002 Follow safe work practices for direct client care


Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.

CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCCCS011 Meet personal support needs
CHCCCS025 Support relationships with carers and families
CHCHCS001 Provide home and community support services
HLTINF001 Comply with infection prevention and control policies & procedures

Additional Units

HLTAID003  Provide first aid
HLTFSE001 Follow basic food safety practices
HLTWHS005  Conduct manual tasks safely

Delivery Modes

Flexible Delivery

Flexible delivery allows you to do self-study for some parts of the course and attend in-class sessions for other parts of the course. In-class sessions are conducted at our training facility (in Coburg only) and the timetables can be tailor-made according to your availability and preferences. 

These sessions are run every day of the week including weekends from 9:30 am to 3:30 pm for daytime classes and 2:30 pm to 8 pm for evening classes (weekdays only) - total course duration is a minimum of 24 weeks (excluding holidays) or 28 weeks (including holidays).

The course is divided into three main stages areas:

STAGE 1  - Interactive class sessions and practical simulations
STAGE 2 -  High Care Training and placement
STAGE 3 - Industry review, student presentation and career guidance


  • The course runs for 36 weeks (excluding holidays). Depending on your level of English, you will be required to attend classes 1-3 days a week.
  • You will also complete a work placement in an Aged Care facility.
  • Classes are held in Coburg, Epping, Braybrook, Werribee and Craigieburn
  • There are no classes during the school holidays or public holidays.
  • The assessment is a combination of class discussions, presentations, written/practical assessment tasks and work placement.

Students have to complete minimum 120 hours placement (volunteer work) in an Aged Care Facility. Placement will be organized after the completion of all units, workbook assessments & High Care Training. Every student will be assessed before starting their placement in an Aged Care Facility.

Duration/ Completion

In Class 43 weeks (including holidays)
Flexible Delivery total course duration is a minimum of 28 weeks (including holidays)

You will be expected to attend class 2 days per week.
Recommended self-study time is a minimum of 10 hours per week.

The student will receive on completion: 4 separate certificates/statement of attainment upon completion of the course

  • Certificate III in Individual Support (CHC33015)
  • Provide First Aid (Level 2)  (HLTAID003)
  • Follow basic food safety practices (Level 1) (HLTFSE001)
  • Conduct manual tasks safely (HLTWHS005)

For further information about this course please email [email protected].

Download Course Brochure

CHC33015 - Certificate III in Individual Support CHC33015 - Certificate III in Individual Support (210 KB)

*The course outline is subject to change without notice.

VICSEG New Futures trading as New Futures Training (TOID 21203) 
This training is delivered with Victorian and Commonwealth Government funding, eligibility criteria apply.

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Enrolment Info

Please speak to our friendly staff at 11 Munro St about enrolment options.

Contact us via email or phone 9383 2533 Monday - Friday during business hours.

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