NEW FUTURES TRAINING – ONLINE SERVICE STANDARDS

New Futures Training offers a range of courses that can be delivered remotely. We are committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.

Student Support

New Futures Training will provide the following support to students studying any aspect of their course online:

  • As a New Futures Training online student, you will regularly engage with your trainer through email, phone calls, messages in WhatsApp and weekly live zoom sessions.
  • The trainer will respond to your queries within two business days. Assessments submitted on time will be marked and feedback will be emailed to you.
  • There will be a maximum of 25 students to each trainer/assessor for each course

Administrative Support by Student Service Team

  • Available by phone, WhatsApp and email between 9:00 am and 5:00 pm Monday to Friday.

Phone calls will be attended to during business hours; emails are attended to within two business days. You can reach the Student Service team on 9093 5116 or 9093 5112 or email [email protected].

  • To assist students that require working one-on-one with their trainer, the Student Services Team organize weekly homework support session for students to attend on campus. Homework support sessions are also available over the phone/Zoom meeting.

IT support help desk for technical assistance

  • The NFT Student Service Team will assist in identifying and resolving technical difficulties faced by students. All technical issues, can be emailed to us at [email protected] we will organise a time (within 2 business days) to help resolve the issue. Students can contact Student Service team on 9383 2533 during office hours to discuss their concerns. If the issue can not be resolved by Student Service team, the matter will be escalated to the IT team.


Support services

Student Wellbeing

  • New Futures Training offers a range of support services to refugee and recently arrived migrant families. New Futures Training aims to provide an environment that is supportive and caring while addressing the learning needs of all students, no matter their language level, culture or background.
  • New Futures Training places a high priority on student security and safety and therefore we do our best to enhance support services so that students feel welcomed and valued - making the experience of studying a positive one, this is why we have trained welfare workers on our staff who are here to help.


Pastoral Care and counselling

  • Students will have trainers as mentors for pastoral care matters, study management, assistance with study tasks, goal setting activities, placement support and career guidance.
  • Initial care and counselling is provided by our trained, bi-cultural welfare workers who address personal issues, mental health issues and wellbeing concerns. Based on the individual’s needs and in discussion with them we may refer students to other specialist services such as Beyond Blue.

Student entry requirement and induction

  • New Futures Training conducts a comprehensive Pre-Training Review including Language, Literacy & Numeracy for all prospective students to determine whether a course is suitable and appropriate for the students’ individual needs.  In addition, a student’s capability to study online will also be determined during the Pre-training Review.
  • Prospective students will be required to answer some questions on the Pre-training review form. A discussion based on the answers, will assist New Futures Training Intake team in ascertaining:
    • the prospective student’s academic suitability for the course.
    • identifying additional support where required
    • access to necessary technology to study online
  • New Futures Training uses virtual classroom system called ‘Zoom’ (which is our main platform for Remote Learning) for online course delivery.  Zoom is a very simple online platform where students are able to engage with their teachers and classmates on video.
  • The following are the minimum information technology requirements to enable optimal access to zoom:
- A desktop or laptop computer (with 8GB memory and 1.8Ghz processor), however many aspects of the course can be accessed via smartphone or tablet.

- Microsoft Office 2003 or later.

- A reliable internet connection with the latest version of Google Chrome/Mozilla Firefox/Microsoft Explorer/Safari. Students experiencing poor internet connections may choose to attend a New Futures Training campus where free wifi is available as well as access to computers.

- Web-based content is available on handheld devices including mobile phones and tablets. An introductory module and step by step guide ‘Zoom Guide - Student Version’ can be downloaded

Zoom Guide - Student Version Zoom Guide - Student Version (2787 KB)


LEARNING MATERIALS

  • New Futures Training ensures that learning materials used in online training are interactive and are presented in a variety of formats, including:
    • Guided content
    • PowerPoints
    • Weblinks
    • Video
    • Audio
    • Interaction through discussion forums and webinars
    • Interactive live webinars with teachers
    • Core documents

  • Alternative versions of key information can be provided upon request to students with accessibility issues.
  • The principles of the Web Content Accessibility Guidelines are applied to our learning materials, by ensuring that they are: perceivable, operable, understandable and robust.

STUDENT ENGAGEMENT

  • New Futures Training provides an online learning experience that is engaging and interactive. We will monitor your participation and ensure that you continue to progress through your course. Collaborative learning opportunities will be provided so that you can interact with peers and your trainer through.
    • Zoom discussion forums
    • webinars
    • WhatsApp

  • Ongoing feedback will be provided as you study, via:
    • interaction with trainers/assessors in informal discussion forums
    • response to individual queries (Email/phone)
    • response to assessment tasks, formative activities including quizzes you complete

  • New Futures Training will monitor your participation and ensure that you continue to progress through your course. We will check to see how you are going within two weeks of your start date and contact you by email, or phone if it looks like you need some help. Students who have not participated their zoom sessions within four weeks will be deemed to have stopped studying and may be withdrawn from the course.

MODE AND METHOD OF ASSESSMENT

  • A minimum of two forms of assessment will be used for each unit of competency. Forms of assessment will include:
    • knowledge questions
    • projects
    • case studies
    • demonstration of practical skills.
    • Observation
    • Practical placement
Where students are asked to demonstrate competency in practical skills, Students are to be booked for a practical skills session to be conducted at NFT occasional child care centre/simulation lab.

TRAINERS AND ASSESSORS

All trainers and assessors delivering online courses at New Futures Training have been provided adequate training in online delivery, and have undertaken professional development in online delivery, which includes:

  • Participation in staff reference group of online trainers and assessors, who meet and share ideas for improvement.
  • Monthly review and quality improvement meetings.