Cultural Competence Training & Resources 

"It encouraged me to better value diversity in parenting styles in my service. The film made me challenge my thinking.
I found the training very beneficial at a personal level."
local government worker

Training Program

VICSEG’s training program involve presenters experienced in early childhood services and community development and those from a range of cultural backgrounds and with local knowledge of family and community structures. VICSEG is interested in partnering with other training organisations to improve reach and impact on these topics.

Current topics include:

  • Working with Migrant and Refugee Families and national quality standards 
  • Cultural Competence in early childhood services and playgroups
  • Working with interpreters and bicultural workers 
  • Integrated Parent-Child English programs for children 0-5 years and families 
  • Orientation to culture, family and child rearing practices in Vietnam, India, Sri Lanka, Sudan, Burma and Iraq
  • Customised training can be developed for your organisation and staff needs

Please visit our resource page for relevant resources. 

Download the professional development information sheet here:

Overview- Culturally Competent Practice with Vulnerable Families Overview- Culturally Competent Practice with Vulnerable Families (280 KB)

Download the registration for the next session here: 

2016 Training Calendar - Culturally Competent Practice with Vulnerable Families 2016 Training Calendar - Culturally Competent Practice with Vulnerable Families (261 KB)


Culturally Competent Practice with Vulnerable Families

2 Day Training Course that explores cultural awareness, skills and knowledge with experienced trainers and cross-cultural facilitators

Target audience:  Practitioners working with families, children and young people.

Course value:

Cultural competency is essential for practitioners and organisations working with families, children and young people, as part of quality improvement and reflective practice. It includes enabling workers to value diversity and plan for it, manage the dynamics of difference and adapt to the cultural contexts of the communities they serve.




Delivered by a lead trainer, with guest speakers from diverse cultural, religious and language groups, the course will enhance your personal confidence in responding to the needs of vulnerable families from diverse communities.

‘’The course helped me to adapt to cultural differences in families.  Learning to look at difference without judgement with our clients is a real challenge”  – Community services worker.  

"It encouraged me to better value diversity in parenting styles in my service. The film made me challenge my thinking. I found the training very beneficial at a personal level." – A maternal &child health nurse.


Learning outcomes


Each module has a set of learning outcomes and a detailed folder of Participants’ notes, extended reading material, films and professional articles. The modules have been designed based on results from a Training Needs Analysis with over 100 child and family workers in 2013.


Module 1: Introduction to cultural competency and diversity:

  • Increased awareness of migration policy, visa types and the impact on children and families
  • Better understanding of the Victorian profile of diverse communities and families


Module 2: Cross-cultural communication, interpreters and bicultural facilitators:

  • Understand how to effectively communicate with culturally and linguistically diverse communities and families
  • How to make the most effective use of interpreters and bicultural workers


Module 3: Parenting and managing self in culturally diverse situations:

  • Identify child rearing and parenting norms and differences within and across cultures and laws relevant to parenting in Australia


Module 4: Community engagement and organisational improvements:

  • Become familiar with place-based community development approaches, ethnic organisations and agencies
  • Explore examples of positive bridging across cultures
  • Understand cultural competency at an organisational level


Our facilitators bring diversity to life through their professional and personal experiences of managing the dynamics of difference in families and communities.

This course is delivered by VICSEG New Futures in partnership with The Centre for Excellence in Child and Family Welfare.


To register your organisation for training please contact Judith Gray  jgray@vicsegnewfutures.org.au



For information email Janet Elefsiniotis, Manager Programs for Families Children and Young People: jelefsiniotis@vicsegnewfutures.org.au.